Privacy Policy

Website Privacy Policy

Therapeutic Empowerment & Wellness, LLC

Effective Date: October 21, 2026

Therapeutic Empowerment & Wellness, LLC ("TEW," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through our website, www.therapeuticempowerwellness.com, and our business communications.

This Website Privacy Policy explains how we collect, use, protect, and share information obtained through our website and related business services.

1. Information We Collect

We may collect the following information when you interact with our website or contact our office:

Name, email address, and telephone number
Information voluntarily submitted through website contact forms
General service inquiries and appointment requests
Information related to purchases from our online store
Website usage information, such as browser type, device information, IP address, and cookies
Text-message communications and associated consent preferences

Please do not submit sensitive medical or mental health information through general website contact forms or standard text messages.

2. How We Use Your Information

We may use information collected through our website to:

Respond to questions and service inquiries
Provide information about therapy, medication management, and other available services
Coordinate appointment scheduling and administrative communications
Process online purchases and provide order updates
Respond to customer service requests
Maintain and improve website functionality
Comply with applicable legal and regulatory requirements
Send text messages when appropriate consent has been obtained

We do not sell personal information collected through our website.

3. Text Messaging and SMS and Conditions

Therapeutic Empowerment & Wellness may use SMS text messaging to communicate with individuals who have agreed to receive messages from our organization.

Messages may include:

Responses to inquiries
Appointment scheduling and administrative reminders
General information about services
Follow-up communications requested by the recipient

SMS Consent: Individuals may consent to receive text messages through an appropriate website form, intake documentation, or another documented consent process.

Consent to receive text messages is not a condition of purchasing goods or receiving services.

Message Frequency: Message frequency varies depending on the nature of your inquiry and communications with our office.

Message and Data Rates: Standard message and data rates may apply.

Opt-Out: You may opt out of SMS communications at any time by replying STOP.

Assistance: Reply HELP for assistance or contact our office at 302-495-9773.

Mobile Information Privacy: We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. SMS opt-in consent information is not shared with third parties for their own marketing purposes.

We may share information with service providers that assist us in delivering authorized business communications, subject to appropriate privacy and security protections.

4. Healthcare Information and HIPAA

TEW is a healthcare organization that maintains separate privacy practices governing protected health information (PHI).

Information collected during the provision of healthcare services may be subject to the Health Insurance Portability and Accountability Act (HIPAA), applicable Maryland laws, and other confidentiality requirements.

Our separate Notice of Privacy Practices describes how protected health information may be used or disclosed and explains patient rights.

Clients should use our designated secure patient portal for sensitive treatment-related communications and documentation.

5. Website Forms and Communications

Information submitted through our website contact forms is used to respond to inquiries and provide requested information.

Submitting a website inquiry does not establish a therapeutic relationship.

We encourage individuals to avoid including diagnoses, detailed symptoms, medical histories, or other sensitive health information in general website inquiries.

6. Online Store and Purchases

Our website may offer wellness products, apparel, educational materials, and other merchandise.

When purchases are made, information necessary to process orders may be shared with authorized payment processors, fulfillment providers, and shipping services.

We do not sell payment card information. Payment processing is handled through the payment services integrated with our website.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support functionality, understand website traffic, improve user experience, and maintain website security.

Some cookies may be managed by third-party services integrated with our website.

Visitors may adjust cookie preferences through available website controls or browser settings.

8. Sharing of Information

We may share personal information only when reasonably necessary to:

Provide requested services
Operate and maintain our website
Process purchases and fulfill orders
Deliver authorized business communications
Work with contracted service providers
Comply with applicable laws or lawful requests
Protect the rights, safety, and security of TEW and others

We do not sell personal information or share SMS consent information for third-party marketing.

9. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or loss.

However, no website, email system, or electronic communication method can be guaranteed completely secure.

Sensitive clinical communications should take place through approved secure communication systems.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, meet applicable legal obligations, resolve disputes, and maintain appropriate business records.

Healthcare records are subject to separate retention requirements.

11. Third-Party Websites and Services

Our website may contain links to external websites and services, including patient portals, payment processors, and other third-party platforms.

These services may maintain their own privacy policies and security practices.

TEW is not responsible for the privacy practices of independent third-party websites.

12. Children's Privacy

Our website provides general information about services available to children, adolescents, adults, and families.

We do not knowingly collect personal information directly from children under age 13 through our general website without appropriate parental or guardian involvement or other lawful authorization.

Parents or guardians should contact our office when seeking services for minors.

13. Changes to This Policy

We may update this Website Privacy Policy to reflect changes in our services, technology, legal obligations, or business practices.

Updates will be posted on this page with a revised effective date.

14. Contact Information

If you have questions about this Website Privacy Policy or how your personal information is handled, please contact:

Therapeutic Empowerment & Wellness, LLC

518 S. Camp Meade Road, Suite 4
Linthicum Heights, MD 21090

Phone: 302-495-9773
Email: info@therapeuticempowerwellness.com
Website: www.therapeuticempowerwellness.com

For information about your rights regarding protected health information, please refer to our separate Notice of Privacy Practices.